ORDERS

Can I order through your website?

Yes. You can purchase Diamond Arctic Ice through our secure checkout process.

I have never made an online purchase before, how can I be sure Diamond Arctic Ice is reputable?

Our goal is to introduce new and innovative ways for customers to purchase craft ice in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.

Learn a little bit about us and see what our customers are saying, and you will find that our unique approach and reputation have allowed us to become one of the world's best craft ice artisans. 

Can I custom design Diamond Arctic Ice?

Yes. Custom designing Diamond Arctic Ice is a great way to create an experience that is perfect for your unique personality or event.

For custom designs, please contact Customer Service at 605.610.8895 or email at [email protected]

What if I need help placing an order?

If you would like assistance with placing your order, please contact Customer Service at 605.610.8895 or email at [email protected]

What if I have questions about my order?

For questions about your order, please contact Customer Service at 605.610.8895 or email at [email protected]

PAYMENT

What types of credit card payments do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.

Credit card orders can be placed online using our secure server or over the phone with our Customer Service Department (605.610.8895). For security purposes, Diamond Arctic Ice may request additional documentation (such as driver’s license, photocopy of credit card, etc.) on some transactions.

What is my credit card security code?

The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.

Can I pay with two or more different credit cards?

Yes. However, you will have to call our Customer Service Department at 605.661.8895 to place your order.

What is a bank wire transfer and how do I make one?

A bank wire transfer is a direct bank-to-bank transfer of funds. You transfer money directly from your bank account to the merchant’s bank account. Some banks allow you to do this by phone or online. In some cases you may need to go to your bank to execute a transfer.

Customers paying by wire transfer will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any orders in excess of $5,000.00.

Please contact our Customer Service Department at 605.610.8895 if you have any additional questions about bank wire transfers.

SHIPPING

Can I ship to an address that is different from my billing address?

Yes.

Where do you ship Diamond Arctic Ice?

We ship Diamond Arctic Ice throughout the United States. We deliver to your home, business, or other designated location.  

What is the cost of shipping?

Diamond Arctic Ice provides fast, free shipping on all order destinations in the United States. International shipping costs will vary. 

PRIVACY AND SECURITY

Is shopping with Diamond Arctic secure?

Yes. Diamond Arctic Ice ensures that our customers' purchases are secure through our Privacy Policy

Will my personal information be shared with third parties?

No. We keep your information 100% private and confidential.